iPod Nano Self Diagnostics:

Symptom: My iPod is appears dead and nothing shows up on the screen.

Possible problems:

1. The battery is dead.

Steps to resolve:

Your Charger or Cable may be bad and even though you think you have charged it up, the iPod does not have enough power to boot up. Connect to a high power USB port on a computer or try a friend’s wall charger or car charger.

The Nano’s battery is soldered onto the Motherboard so it can not easily be replaced.

2. The LCD screen is not working

If your LCD has a visible crack or looks like liquid has spilled under the surface, the LCD is broken and needs to be replaced.

If it is not visibly broken, the LCD still may be bad or you may have some other related problem.

Steps to resolve:

Hook the iPod to your computer and see if you can load and delete music from your iTunes. If you can, then the iPod is working but the screen is either bad or the contrast is turned down so low nothing is showing up. To reset the iPod to its factory settings run the Apple “Updater” program and select the “Restore” option. (Caution: This will also wipe out all of you music so make sure you have it all backed up in iTunes) This will set the Contrast back to the mid-range and fix the problem if it is just the contrast.

3. You have a defective LCD screen or Motherboard.

If none of these steps work then you likely have a hardware problem such as a bad LCD screen, Motherboard, or Hard Drive. The iPod has some self diagnostic capability but if you can not get your iPod to boot up, then there is not anything else you can do yourself. We recommend that you take advantage of our “Free Diagnostics” and send your iPod to us and we will give you a free quote on the repair. You can get an idea how much the repair will cost by checking out the prices for our parts. Go the section on our web site for your model iPod and you will see the prices for LCD screens, Motherboards, and Hard Drives. The price for your repair will be the same as listed for the part, the labor is free for any of these type of repairs at theiPodrepairstore.com.

Symptom: My iPod is getting the “iPod sad face icon” or the “Folder icon”.

Possible problems:

1. Corrupted software

Steps to resolve:

Run the Apple “Updater” program and select the “Restore” option. If this will successfully run, the software will be fixed and the iPod should work if this is the only problem. Sometimes corrupted software is actually caused by a hardware problem. If that is the case, the iPod may work for a while and then the problem will eventually come back.

2. Bad Motherboard

The iPod Nano does not have a separate Hard Drive like most of the other models. The Nano saves song on memory chips that are integral with the Motherboard.Since the Motherboard controls everything in the iPod, a bad Motherboard can cause a number of different problems and symptoms. The following are some of the most common symptoms when the Motherboard is bad:

iPod is totally dead and will not reboot or mount to you computer.

iPod displays the “File Folder” or the “Sad iPod” error symbols and will not go into diagnostics mode. These error symbols also can represent a bad Hard Drive but if the Motherboard is good, the iPod may go into diagnostics mode and you can run the Hard Drive tests mentioned above.

iPod will not charge the battery and will only run when connected to an external power source.

Motherboard problems are also frequently intermittent. When your iPod will work one time and hang up the next time you go to use it, you may have a Motherboard problem.

Motherboard problems are not easy to self diagnose. If you can not isolate whether you have a Hard Drive problem or a Motherboard problem it is best to send it in for our Free Diagnostics. We can test both the Motherboard and Hard Drive and isolate the problem and give you an estimate of what it will cost to fix.

Symptom: The iPod boots up normally but I can’t get the Clickwheel/Scrollwheel, or Buttons to do anything or the Clickwheel/Scrollwheel works but it is not as sensitive as when it was new.

Possible Problems:

There are two fairly common problems with the Clickwheels. First, the Clickwheels sometimes will lose there sensitivity. They will often work, but are difficult to scroll. Second, the connectors that connect the Clickwheel to the Motherboard can be damaged. This is most common on iPods that have been taken apart to be worked or have had the original Clickwheel replaced.

The Gen 4, Photo, Mini, Nano, and Video iPods have separate Clickwheels that can be replaced independently from the case.

Summary:

If you can determine which component is bad in your iPod, whether a Motherboard, LCD Screen, or Clickwheel you can purchase that part from www.ipodpartsonline.com and with our free installation guide, install it yourself. You can also take advantage of our free profession installation if you would rather not do the repair yourself. Just select “Free installation” at check out and we will email you shipping instructions. We will have your iPod repaired and on its way back to you usually within 24 Hours of receipt.

 

If you are still not 100% sure what the problem is with your iPod, send it to us!  We will diagnose it for FREE!  Just go to our Free Diagnostics/Trouble Shooting.